Privacy Policy

Privacy Policy

Last updated: 4th January 2026

This Privacy Policy explains how The Wiggle Bums The Wiggle Bums ("we", "us", or "our") collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: The Wiggle Bums
Business type: Dog grooming services
Data controller: Katie Butterfield
Address: Orchard House, CM22 6JA
Email: katie@thewigglebums.co.uk
Telephone: 07749126051

We are the data controller responsible for your personal data.

2. Personal Data We Collect

We may collect and process the following personal data:

• Name
• Contact      details (email address, telephone number, address)
• Appointment      details and service history
• Dog      information (name, breed, age, health or behavioural notes relevant to      grooming)
• Payment      information (we do not store full card details)
• Communication      records (emails, messages, phone calls)

3. How We Collect Your Data

We collect personal data when you:

• Book      an appointment with us
• Contact      us by phone, email, social media, or in person
• Use      our website or social media pages (if applicable)
• Make      a payment for our services

4. How We Use Your Personal Data

We use your personal data to:

• Provide      dog grooming services
• Manage      appointments and customer records
• Communicate      with you about bookings or services
• Process      payments
• Maintain      health and safety records related to your dog
• Comply      with legal or regulatory obligations

We only use your data where we have a lawful basis to do so.

5. Lawful Basis for Processing

Under UK GDPR, the lawful bases we rely on include:

• Contract:     To provide grooming services you request
• Legal      obligation: For accounting or regulatory purposes
• Legitimate      interests: To manage our business and communicate with customers
• Consent:     Where required, such as for marketing communications

6. Marketing Communications

We will only send marketing communications if you have given consent or where permitted by law. You can opt out at any time by:

• Clicking      the unsubscribe link (if applicable)
• Contacting      us directly using the details above

7. Sharing Your Personal Data

We do not sell your personal data. We may share it with:

• Payment      providers
• Accountants      or professional advisers
• IT      or booking system providers
• Legal      or regulatory authorities if required by law

All third parties are required to respect the security of your data and treat it in accordance with the law.

8. Data Storage and Security

We take appropriate security measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

Data may be stored electronically or in paper form and is only accessible to authorised persons.

9. How Long We Keep Your Data

We retain personal data only for as long as necessary, including:

• Customer      records: up to [e.g. 6 years] for accounting and legal purposes
• Marketing      data: until consent is withdrawn

After this period, data is securely deleted or anonymised.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access      your personal data
• Request      correction of inaccurate data
• Request      erasure of your data
• Restrict      or object to processing
• Data      portability
• Withdraw      consent at any time

To exercise your rights, please contact us using the details above.

11. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

We would appreciate the opportunity to resolve your concern before you approach the ICO.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available upon request or on our website (if applicable).

If you have any questions about this Privacy Policy, please contact us using the details above.